Terms of service

Welcome to Cozy Shire Co., where we celebrate all things cozy, comfy, and handmade with love. By visiting our website and making a purchase, you agree to our hobbit-style Terms of Service. Grab a cup of tea, a blanket, and read on!

1. General Information

We, at Cozy Shire Co., offer our delightful crochet creations through our website. By using our site and placing an order, you acknowledge that these cozy goods are crafted by hand and are made with care and attention to detail. By browsing our site, you’re agreeing to the following terms.

2. Purchasing and Payments

All prices listed are in USD and reflect the time, materials, and love that go into each item. Payments are processed securely through Shopify’s trusted system. We accept all major credit cards, PayPal, and other payment methods offered at checkout. Orders must be paid in full before being shipped.

3. Shipping and Delivery

We ship to the United States and select international destinations. Please note that shipping times may vary, as each order is handmade, packed with care, and sent from our cozy little corner of the world. Once an item is shipped, you’ll receive a confirmation email with tracking details. We are not responsible for delays caused by the postal service, but we’ll always do our best to make sure your order arrives safely.

4. Returns and Exchanges

Due to the handmade nature of our products, we do not accept returns or exchanges unless there’s a significant issue with your order. If something is amiss, please contact us within 7 days of receiving your item, and we will do our best to make it right. Each item is crafted to order, so please review all details before purchasing. Custom orders are final sale.

5. Custom Orders

We love creating custom crochet pieces! If you have a specific request, please fill out our custom order form, and we’ll chat about your cozy vision. Custom orders require full payment upfront, and we’ll keep you updated along the way as we work on your special piece.

6. Privacy Policy

Your privacy is as important to us as second breakfast! We only collect necessary information to process your order and never share your details with third parties. Your payment information is handled securely through Shopify and is never stored on our site.

7. Intellectual Property

All designs, patterns, and products from Cozy Shire Co. are our original creations. We kindly ask that you respect our intellectual property and do not copy, redistribute, or resell any patterns, products, or content without permission.

8. Changes to Terms

We may update these cozy terms from time to time. If we do, we’ll make sure to notify you of any significant changes. By continuing to use our site after any updates, you agree to the new terms.

9. Contact Us

If you have any questions about these terms, or if you just want to say hello, feel free to contact us at cozyshire@gmail.com. We’re always happy to help!

Thank you for being part of the Cozy Shire Co. community. We hope our handmade creations bring a little extra warmth and comfort to your life.